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TeamWox — is a business collaboration software developed by MetaQuotes Software Corp. for the company internal use and commercially released in 2009 both as on-premise version and a service. As for 2011, the application contains 12 modules allowing, according to the developer, to automate key business processes of small and medium enterprises: CRM, payment settlements with customers and suppliers, team work, customer support, personnel management, document workflow, corporate IP telephony.
TeamWox system is a web server application written in C++. The server component can be installed on a PC having Microsoft Windows XP SP2 or higher but it cannot be installed on Linux OS. TeamWox does not use any third-party components such as IIS or Apache but it requires Firebird database management system.
TeamWox has its own isolated file storage and database.
Users can work in TeamWox via any web browser and operating system including mobile devices.
TeamWox includes the arsenal of tools to ensure its trouble-free operation: automated backup, automatically received updates, monitoring of network connections, system journal and the system operation statistics.
TeamWox licensing has both
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it to meet many different demands.
The Microsoft Dynamics family of business applications includes other related products such as Microsoft Dynamics AX (ERP application), Microsoft Dynamics GP, (ERP application) Microsoft Dynamics NAV (ERP application), and Microsoft Dynamics SL (ERP Application) and also Microsoft Dynamics Retail Management System; also known as Dynamics RMS.
Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using Microsoft Internet Explorer 6 or later web browser or by a thick client plug-in to Microsoft Outlook. While other browsers can be used to access Dynamics, results can be mixed and are not supported by Microsoft.
The current version of
DATAIT is a UK based IT Services provider company which deals in Product Branding, IT offshore/onshore Outsourcing, E-commerce solutions, Infrastructure Management. A few of their listed products include searchdeck (search engine), Attendancemagic, PersistantCRM.
Customer Relationship Management (CRM) software is defined as business management and automation of the front-office divisions of an organization. CRM software is essentially meant to address the needs of Marketing, Sales& Distribution and Customer Service and Support divisions within an organization and allow the three to share data on prospects, customers, partners, competitors, employees. The purpose of CRM software is to manage the customer through the entire lifecycle, ie from prospect to qualified opportunity to order.
CRM software automates many of the needs of Marketing, Sales and Support users such as Telephony, or the ability to conduct phone calls and manage call data, tools to capture, manage, share and manage automated alert on lead data as it passes through the sales pipeline. crm software provides a standard frame work for pushing leads through a sales pipeline and managing it amongst many stakeholders, in real time in order to provide better customer relations and grow revenues by creating more sales, and losing less customers.
CRM software helps organizations achieve the goal of excellent customer relations by measuring key performance indicators collected by
The eCRM or electronic customer relationship marketing concept is derived from e-commerce. It also uses net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers making use of information technology (IT). eCRM is enterprises using IT to integrate internal organization resources and external marketing strategies to understand and fulfill their customers needs. Comparing with traditional CRM, the integrated information for eCRM intraorganizational collaboration can be more efficient to communicate with customers.
The concept of relationship marketing was first founded by Leonard Berry in 1983. He considered it to consist of attracting, maintaining and enhancing customer relationships within organizations. In the years that followed, companies were engaging more and more in a meaningful dialogue with individual customers. In doing so, new organizational forms as well as technologies were used, eventually resulting in what we know as customer relationship management.
The main difference between RM and CRM is that the first does not acknowledge the use of technology, where the latter uses Information Technology (IT)
SugarCRM is a software company based in Cupertino, California. It produces the web application Sugar, also known as SugarCRM, which is a customer relationship management (CRM) system that is available in both open source and Commercial open source applications.
Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
The company operates a number of websites, including its commercial website Sugarcrm.com, a development website (SugarForge.org), Sugar Exchange (for third-party extensions), and user forums.
John Roberts originally came up with the idea for SugarCRM on a long, rainy mountain bike ride in December 2003. Roberts, Clint Oram and Jacob Taylor created the SugarCRM open source project in April 2004, and founded the company in June 2004. Roberts served as the CEO, Oram was the vice president, and Taylor was the CTO & vice president of engineering.
SugarCRM was one of the first commercial open-source-based corporations to raise venture capital. In June 2004, Josh Stein of DFJ invested $2M into the startup and became a board member. With the help of this investment, Sugar expanded quickly
vtiger CRM is an open source CRM application that was forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and Salesforce.com. It offers reporting, a customer portal and an Outlook plugin in its free edition, whereas those functions are in paid versions of the other CRM applications.
vTiger was launched as a fork of version 1.0 of the SugarCRM project launched on December 31, 2004.
In its most recent version 5.3.0 (current as of November 11, 2011), vtiger offers all the usual CRM functions:
User interaction features include:
In addition, vtiger features multiple database support, security management, and various web forms. The project is available in over 15 different languages.
Interface similarities between vtiger and the CRM module of the Zoho Office Suite have been noted. However, this seems to be attributable to common corporate sponsorship, not to a common software code base.
vTiger is built on the LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) stack with code from other open source projects such as SugarCRM. The core development team of vtiger CRM is based in Bangalore, India.