Top List Curated by Listnerd
  • Public list
  • Nov 27th 2012
  • 233 views
  • 99 votes
  • 99 voters
  • 9%
Best CRM of All Time

More about Best CRM of All Time:

Best CRM of All Time is a public top list created by Listnerd on rankly.com on November 27th 2012. Items on the Best CRM of All Time top list are added by the rankly.com community and ranked using our secret ranking sauce. Best CRM of All Time has gotten 233 views and has gathered 99 votes from 99 voters. O O

Best CRM of All Time is a top list in the General category on rankly.com. Are you a fan of General or Best CRM of All Time? Explore more top 100 lists about General on rankly.com or participate in ranking the stuff already on the all time Best CRM of All Time top list below.

If you're not a member of rankly.com, you should consider becoming one. Registration is fast, free and easy. At rankly.com, we aim to give you the best of everything - including stuff like the Best CRM of All Time list.

Get your friends to vote! Spread this URL or share:

Items just added

    1
    Manager

    Manager

    In professional wrestling, a manager is a secondary character paired with a wrestler (or wrestlers) for a variety of reasons. The manager is often either a non-wrestler, an occasional wrestler, an older wrestler who has retired or is nearing retirement or, in some cases, a new wrestler who is breaking into the business (or a specific company) and needs the experience in front of the crowds. The wrestler that a manager manages is called his or her charge. A wrestler's manager has nothing to do with their real-world agent. A manager is somewhat like a storyline agent for an actor or an athlete; he helps his client to book matches and appearances, and otherwise works to further and guide their career. Within the context of storylines it is the manager who positions their charge for title opportunities, decides whom to trust as an ally, and generally acts as a mouthpiece on their wrestlers' behalf. Outside of storylines, a manager's job is to help the wrestler they're paired with get over. For this reason, managers are usually paired with wrestlers who the writers feel have great potential, but need a little help to the top. For example, if a wrestler can perform well in the ring, but
    8.20
    5 votes
    2

    CRM software

    Customer Relationship Management (CRM) software is defined as business management and automation of the front-office divisions of an organization. CRM software is essentially meant to address the needs of Marketing, Sales& Distribution and Customer Service and Support divisions within an organization and allow the three to share data on prospects, customers, partners, competitors, employees. The purpose of CRM software is to manage the customer through the entire lifecycle, ie from prospect to qualified opportunity to order. CRM software automates many of the needs of Marketing, Sales and Support users such as Telephony, or the ability to conduct phone calls and manage call data, tools to capture, manage, share and manage automated alert on lead data as it passes through the sales pipeline. crm software provides a standard frame work for pushing leads through a sales pipeline and managing it amongst many stakeholders, in real time in order to provide better customer relations and grow revenues by creating more sales, and losing less customers. CRM software helps organizations achieve the goal of excellent customer relations by measuring key performance indicators collected by
    6.67
    6 votes
    3
    Customer engagement

    Customer engagement

    Customer engagement (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer- or company-led and the medium of engagement can be on or offline. Unlike marketing terms such as positioning, customer engagement has not been traced to a single source. Customer engagement has been discussed widely online; hundreds of pages have been written, published, read and commented upon. Numerous high-profile conferences, seminars and roundtables have either had CE as a primary theme or included papers on the topic. Customer engagement marketing places conversions into a longer term, more strategic context and is premised on the understanding that a simple focus on maximising conversions can, in some circumstances, decrease the likelihood of repeat conversions (Customer engagement interview with Richard Sedley). CE aims at long-term engagement, encouraging customer loyalty and advocacy through word-of-mouth. Online customer engagement is qualitatively different from offline engagement as the nature of the customer’s interactions with a brand, company and other customers differ on the internet. Discussion forums or
    6.67
    6 votes
    4
    Registration

    Registration

    Registration is the technique of choosing and combining the stops of a pipe organ in order to produce a particular sound. Registration can also refer to a particular combination of stops. The registration chosen for a particular piece will be determined by a number of factors, including the composer's indications (if any are given), the time and place in which the piece was composed, the organ the piece is played upon, and the acoustic in which the organ resides. The pitch produced by a pipe is a function of its length. An organ stop may be tuned to sound (or "speak at") the pitch normally associated with the key that is pressed (the "unison pitch"), or it may speak at a fixed interval above or below this pitch (an "octave pitch"). The pitch of a rank of pipes is denoted by a number on the stop knob. A stop that speaks at unison pitch (the "native pitch" for that note; the pitch you would hear if you pressed that same key on a piano) is known as an 8' (pronounced "eight foot") stop. This nomenclature refers to the approximate length of the longest pipe in that rank. The octave sounded by a given pipe is inversely exponentially proportional to its length ("1/2 the length = double
    8.75
    4 votes
    5

    Specialist

    In the Singapore Armed Forces (SAF), Specialists are the group of ranks equivalent to non-commissioned officers in other armed forces. This term was introduced in 1993, for a more "positive" rank classification. In the SAF, Warrant Officers are not considered Specialists. Like many other modern militaries, the Specialist Corps forms the backbone of the military. Among other things, Specialists are responsible for the training and discipline of the enlisted men. They are experts in the use of weapons and equipment, drill and ceremonies. The following ranks are considered Specialist ranks: Master Sergeants may be selected to attend the Joint Warrant Officers Course at SAF Warrant Officer School (SAFWOS) to be promoted to Second Warrant Officer. In the new scheme, they need to first go through the rank of Third Warrant Officer (3WO), which is usually attained just before or after they go through the Warfighter Course from the Specialist and Warrant Officer Advanced School (SWAS). With SAFWOS, SWAS and Specialist Cadet School, Pasir Laba Camp, site of the former Singapore Armed Forces Training Institute (SAFTI) is the new home of the Warrant Officer and Specialist Corps of the
    8.25
    4 votes
    6
    7.75
    4 votes
    7

    Person

    A person is a being, such as a human, that has certain capacities or attributes constituting personhood, which in turn is defined differently by different authors in different disciplines, and less formally by different cultures in different times and places. In ancient Rome, the word "persona" (Latin) or "prosopon" (πρόσωπον: Greek) originally referred to the masks worn by actors on stage. The various masks represented the various "personae" in the stage play. The concept of a "person" was further developed during the Trinitarian and Christological debates of the first through sixth centuries. Since then, a number of important changes to the word's meaning and use have taken place, and attempts have been made to redefine the word with varying degrees of adoption and influence. In addition to the question of personhood, of what makes a being count as a person to begin with, there are further questions about personal identity: both about what makes any particular person that particular person instead of another, and about what makes a person at one time the same person as he or she was or will be at another time despite any intervening changes. The common plural of "person",
    7.25
    4 votes
    8

    Microsoft Dynamics CRM

    Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it to meet many different demands. The Microsoft Dynamics family of business applications includes other related products such as Microsoft Dynamics AX (ERP application), Microsoft Dynamics GP, (ERP application) Microsoft Dynamics NAV (ERP application), and Microsoft Dynamics SL (ERP Application) and also Microsoft Dynamics Retail Management System; also known as Dynamics RMS. Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using Microsoft Internet Explorer 6 or later web browser or by a thick client plug-in to Microsoft Outlook. While other browsers can be used to access Dynamics, results can be mixed and are not supported by Microsoft. The current version of
    5.60
    5 votes
    9

    Non-governmental organization

    A non-governmental organization (NGO) is a legally constituted organization created by natural or legal persons that operates independently from any form of government. The term originated from the United Nations (UN), and is normally used to refer to organizations that are not a part of the government and are not conventional for-profit business. In the cases in which NGOs are funded totally or partially by governments, the NGO maintains its non-governmental status by excluding government representatives from membership in the organization. The term is usually applied only to organizations that pursue wider social aims that have political aspects, but are not openly political organizations such as political parties. The number of NGOs operating in the United States is estimated at 40,000. International numbers are even higher: Russia has 277,000 NGOs; India is estimated to have around 3.3 million NGOs in year 2009, which is just over one NGO per 400 Indians, and many times the number of primary schools and primary health centres in India. NGOs are difficult to define and classify, and the term 'NGO' is not used consistently. As a result, there are many different classifications in
    5.60
    5 votes
    10

    E-crm

    The eCRM or electronic customer relationship marketing concept is derived from e-commerce. It also uses net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers making use of information technology (IT). eCRM is enterprises using IT to integrate internal organization resources and external marketing strategies to understand and fulfill their customers needs. Comparing with traditional CRM, the integrated information for eCRM intraorganizational collaboration can be more efficient to communicate with customers. The concept of relationship marketing was first founded by Leonard Berry in 1983. He considered it to consist of attracting, maintaining and enhancing customer relationships within organizations. In the years that followed, companies were engaging more and more in a meaningful dialogue with individual customers. In doing so, new organizational forms as well as technologies were used, eventually resulting in what we know as customer relationship management. The main difference between RM and CRM is that the first does not acknowledge the use of technology, where the latter uses Information Technology (IT)
    8.67
    3 votes
    11
    HSBC Bank

    HSBC Bank

    HSBC Bank plc is one of the four major clearing banks in the United Kingdom and is a wholly owned subsidiary of HSBC Holdings. The business ranges from the traditional High Street roles of personal finance and commercial banking, to private banking, consumer finance as well as corporate and investment banking. Across all brands the bank operates some 1800 sites in the UK. The UK headquarters of HSBC are at HSBC Tower, 8 Canada Square in the Canary Wharf area of east London. This building is also home to HSBC Group's headquarters, and houses some 8,000 staff over 42 levels. HSBC Bank Plc is the only one of Britain's big five banks to hold more deposits than loans (loan:deposit ratio of 90%). This has led to the bank being seen as a less risky proposition than the other banks by investors and customers, as it is able to fully fund its own operations. It has also contributed to the company's share price maintaining value throughout the credit crunch, unlike other banks in the market. The Hongkong and Shanghai Banking Corporation acquired a 14.9 per cent equity interest in Midland Bank in 1987, and a strong working relationship developed. In 1992, HSBC Holdings plc acquired full
    6.75
    4 votes
    12
    Decision tree learning

    Decision tree learning

    Decision tree learning, used in statistics, data mining and machine learning, uses a decision tree as a predictive model which maps observations about an item to conclusions about the item's target value. More descriptive names for such tree models are classification trees or regression trees. In these tree structures, leaves represent class labels and branches represent conjunctions of features that lead to those class labels. In decision analysis, a decision tree can be used to visually and explicitly represent decisions and decision making. In data mining, a decision tree describes data but not decisions; rather the resulting classification tree can be an input for decision making. This page deals with decision trees in data mining. Decision tree learning is a method commonly used in data mining. The goal is to create a model that predicts the value of a target variable based on several input variables. An example is shown on the right. Each interior node corresponds to one of the input variables; there are edges to children for each of the possible values of that input variable. Each leaf represents a value of the target variable given the values of the input variables
    8.00
    3 votes
    13

    Tiki

    Trainer Tammy Maples has owned Tiki for seven years. She was a rescue cat. She was actually from a kitty mill. Initially, Tiki was shy and withdrawn but soon became the mascot at Maples' company, Jungle Exotics. Her first film experience was playing Sassy in Homeward Bound: The Incredible Journey.
    8.00
    3 votes
    14

    User

    In telecommunications, a user is a person, organization, or other entity that employs the services provided by a telecommunication system, or by an information processing system, for transfer of information. A user functions as a source or final destination of user information, or both. Synonym: subscriber. User is also a person or process accessing an AIS by direct connections (e.g., via terminals) or indirect connections. "Indirect connection" relates to persons who prepare input data or receive output that is not reviewed for content or classification by a responsible individual.
    8.00
    3 votes
    15

    Internet fraud prevention

    Internet fraud prevention is an ongoing battle that website owners must constantly fight against many kinds of crime ranging from stolen credit cards, identity theft, phishing, and chargebacks to many other types of Internet fraud. Often website owners themselves are criminals and engage, for example, in such scams as the distribution of rogue security software.
    7.67
    3 votes
    16

    MySQL

    MySQL ( /maɪ ˌɛskjuːˈɛl/ "My S-Q-L", officially, but also called /maɪ ˈsiːkwəl/ "My Sequel") is the world's most used open source relational database management system (RDBMS) as of 2008 that runs as a server providing multi-user access to a number of databases. It is named after co-founder Michael Widenius' daughter, My. The SQL phrase stands for Structured Query Language. The MySQL development project has made its source code available under the terms of the GNU General Public License, as well as under a variety of proprietary agreements. MySQL was owned and sponsored by a single for-profit firm, the Swedish company MySQL AB, now owned by Oracle Corporation. MySQL is a popular choice of database for use in web applications, and is a central component of the widely used LAMP open source web application software stack (and other 'AMP' stacks) . LAMP is an acronym for "Linux, Apache, MySQL, Perl/PHP/Python." Free-software-open source projects that require a full-featured database management system often use MySQL. For commercial use, several paid editions are available, and offer additional functionality. Applications which use MySQL databases include: TYPO3, Joomla, WordPress,
    5.75
    4 votes
    17

    Customer intelligence

    Customer intelligence (CI) is the process of gathering and analyzing information regarding customers; their details and their activities, in order to build deeper and more effective customer relationships and improve strategic decision making . Customer Intelligence is a key component of effective customer relationship management (CRM), and when effectively implemented it is a rich source of insight into the behaviour and experience of a company's customer base. As an example, some customers walk into a store and walk out without buying anything. Information about these customers/prospects (or their visits), may not exist in a traditional CRM system, as no sales are entered on the store cash register. Although no commercial transaction took place, knowing why customers leave the store (perhaps by asking them, or the storeperson, to complete a survey) and using this data to make inferences about customer behaviour, is an example of CI. Customer Intelligence begins with reference data – basic key facts about the customer, such as their geographic location. This data is then supplemented with transactional data – reports of customer activity. This can be commercial information (for
    7.33
    3 votes
    18
    Deutsche Bank

    Deutsche Bank

    Deutsche Bank AG (literally "German Bank"; pronounced [ˈdɔʏtʃə ˈbaŋk]) is a German global banking and financial services company with its headquarters in the Deutsche Bank Twin Towers in Frankfurt, Hesse, Germany. It employs more than 100,000 people in over 70 countries, and has a large presence in Europe, the Americas, Asia-Pacific and the emerging markets. In 2009, Deutsche Bank was the largest foreign exchange dealer in the world with a market share of 21 percent. Deutsche Bank has offices in major financial centres including London, Madrid, Frankfurt, New York, Paris, Moscow, Amsterdam, Warsaw, Istanbul, Dublin, George Town, Cayman Islands, Toronto, Kuala Lumpur, São Paulo, Singapore, Hong Kong, Tokyo, Sydney, Dubai, Riyadh, Manila, Mumbai, Bangkok and Belgrade. The bank offers financial products and services for corporate and institutional clients along with private and business clients. Services include sales, trading, research and origination of debt and equity; mergers and acquisitions (M&A); risk management products, such as derivatives, corporate finance, wealth management, retail banking, fund management, and transaction banking. Deutsche Bank's Chief Executive Officer
    6.67
    3 votes
    19

    Full Spectrum CRM

    Full Spectrum CRM is CRM software that allows you to import and manage leads, accounts and trouble tickets. You can attach documents to each account or lead, and also integrate them with the Email-Calendar-Notes-Scheduler. It allows you as the admin to track your leads and make sure they are being handled efficiently and in a timely manner. It allows your staff off-site access to important customer data. Using a standalone application that ties directly into the core database, Mobile Module allows user¬タルs access to all data with any web-enabled phone or PDA. It contains the following modules:\tSales management\tMarketing automation\tCustomer support\tReporting and dashboards\tCollaboration\tTools and administration It also allows for advanced operations that require additional programming. Some of these include:\tAdvanced reporting\tContracts\tCustomizable dashboards\tWorkflow management\tCampaign management\tInbound email processing\tEnhanced lead sharing\tNew themes Official WebsiteExperts-Insight Report Software
    8.50
    2 votes
    20
    SugarCRM

    SugarCRM

    SugarCRM is a software company based in Cupertino, California. It produces the web application Sugar, also known as SugarCRM, which is a customer relationship management (CRM) system that is available in both open source and Commercial open source applications. Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting. The company operates a number of websites, including its commercial website Sugarcrm.com, a development website (SugarForge.org), Sugar Exchange (for third-party extensions), and user forums. John Roberts originally came up with the idea for SugarCRM on a long, rainy mountain bike ride in December 2003. Roberts, Clint Oram and Jacob Taylor created the SugarCRM open source project in April 2004, and founded the company in June 2004. Roberts served as the CEO, Oram was the vice president, and Taylor was the CTO & vice president of engineering. SugarCRM was one of the first commercial open-source-based corporations to raise venture capital. In June 2004, Josh Stein of DFJ invested $2M into the startup and became a board member. With the help of this investment, Sugar expanded quickly
    8.50
    2 votes
    21
    TeamWox

    TeamWox

    TeamWox — is a business collaboration software developed by MetaQuotes Software Corp. for the company internal use and commercially released in 2009 both as on-premise version and a service. As for 2011, the application contains 12 modules allowing, according to the developer, to automate key business processes of small and medium enterprises: CRM, payment settlements with customers and suppliers, team work, customer support, personnel management, document workflow, corporate IP telephony. TeamWox system is a web server application written in C++. The server component can be installed on a PC having Microsoft Windows XP SP2 or higher but it cannot be installed on Linux OS. TeamWox does not use any third-party components such as IIS or Apache but it requires Firebird database management system. TeamWox has its own isolated file storage and database. Users can work in TeamWox via any web browser and operating system including mobile devices. TeamWox includes the arsenal of tools to ensure its trouble-free operation: automated backup, automatically received updates, monitoring of network connections, system journal and the system operation statistics. TeamWox licensing has both
    8.50
    2 votes
    22

    Carrier Networks

    Carrier networks are defined as a network, or series of networks, providing connectivity to cities, towns, or other entities on a large scale. Communications service providers utilize these networks to distribute very large amounts of bandwidth over long distances, providing the communication necessary to support premise networks and central office, and all other communications and broadband services offered at the end residential, business, or institutional level. Commonly referred to as the 'backbone', these networks transmit and distribute a large portion of all the communications taking place around the globe. While some carrier networks are built entirely on fiber optics, certain legacy copper systems still exist. However, with the recent industry push for FTTx, fiber is now being extended further down the network line to support higher bandwidths and additional services. The large majority of the carrier network infrastructure is built on a bundled, single mode fiber optic system. This type of system allows multiple signals (1 per fiber, multiple fibers per bundle) to travel very long distances at very high transmission rates, ensuring seamless real time communication between points thousands of miles away. Timbercon carrier network products are designed to support these mission critical communications systems by ensuring each trunk cable, enclosure, drop cable, or custom application product meets or exceeds the highest performance and durability requirements. We offer a plethora of standard carrier network products as well as a broad range of custom product design, development, and manufacturing services to meet your exact requirement.
    6.00
    3 votes
    23

    Network performance management

    Not all networks are the same. As data is broken into component parts (often known frames, packets, or segments) for transmission, several factors can affect their delivery. These factors, and others (such as the performance of the network signaling on the end nodes, compression, encryption, concurrency, and so on) all affect the effective performance of a network. In some cases, the network may not work at all; in others, it may be slow or unusable. And because applications run over these networks, application performance suffers. Various intelligent solutions are available to ensure that traffic over the network is effectively managed to optimize performance for all users. See Traffic Shaping Network performance management consists of measuring, modeling, planning, and optimizing networks to ensure that they carry traffic with the speed, reliability, and capacity that is appropriate for the nature of the application and the cost constraints of the organization. Different applications warrant different blends of capacity, latency, and reliability. For example: Network Performance management is a core component of the FCAPS ISO telecommunications framework (the 'P' stands for
    10.00
    1 votes
    24
    Bank

    Bank

    A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities, either directly or through capital markets. A bank connects customers that have capital deficits to customers with capital surpluses. Due to their critical status within the financial system and the economy generally, banks are highly regulated in most countries. Most banks operate under a system known as fractional reserve banking where they hold only a small reserve of the funds deposited and lend out the rest for profit. They are generally subject to minimum capital requirements which are based on an international set of capital standards, known as the Basel Accords. The oldest bank still in existence is Monte dei Paschi di Siena, headquartered in Siena, Italy, which has been operating continuously since 1472. It is followed by Berenberg Bank of Hamburg (1590) and Sveriges Riksbank of Sweden (1668). Banking in its modern sense evolved in rich cities of Renaissance Italy, such as Florence, Venice and Genoa. In the history of banking, a number of banking dynasties—among them notably Medici, Fugger, Welser, Berenberg, Baring and Rothschild—have
    7.00
    2 votes
    25

    Software Developer

    A software developer is a person concerned with facets of the software development process. Their work includes researching, designing, implementing, and testing software. A software developer may take part in design, computer programming, or software project management. They may contribute to the overview of the project on the application level rather than component-level or individual programming tasks. Software developers are often still guided by lead programmers but the description also encompasses freelance software developers. In the US, a software developer is classified into one of 3 titles (all under the 15-0000 Computer and Mathematical Occupations Major Group): A person who develops stand-alone software (that is more than just a simple program) and got involved with all phases of the development (design and code) is a software developer. Some of the notable software people include Peter Norton (developer of Norton Utilities), Richard Garriott (Ultima-series creator), and Philippe Kahn (Borland key founder), all of whom started as entrepreneurial individual or small-team software developers before becoming rich and famous. Other names which are often used in the same
    7.00
    2 votes
    27

    Payment

    A payment is the transfer of money from one party (such as a person or company) to another. A payment is usually made in exchange for the provision of goods, services or both, or to fulfill a legal obligation. The simplest and oldest form of payment is barter, the exchange of one good or service for another. In the modern world, common means of payment by an individual include money, cheque, debit, credit, or bank transfer, and in trade such payments are frequently preceded by an invoice or result in a receipt. However, there are no arbitrary limits on the form a payment can take and thus in complex transactions between businesses, payments may take the form of stock or other more complicated arrangements. In law, the payer is the party making a payment while the payee is the party receiving the payment. There are two types of payment methods; exchanging and provisioning. Exchanging is to change coin, money and banknote in terms of the price. Provisioning is to transfer money from one account to another. In this method, a third party must be involved. Credit card, debit card, money transfers, and recurring cash or ACH (Automated Clearing House) disbursements are all electronic
    8.00
    1 votes
    28

    Company

    A company is a business organization. It is an association or collection of individual real persons and/or other companies, who each provide some form of capital. This group has a common purpose or focus and an aim of gaining profits. This collection, group or association of persons can be made to exist in law and then a company is itself considered a "legal person". The name company arose because, at least originally, it represented or was owned by more than one real or legal person. In the United States, a company may be a "corporation, partnership, association, joint-stock company, trust, fund, or organized group of persons, whether incorporated or not, and (in an official capacity) any receiver, trustee in bankruptcy, or similar official, or liquidating agent, for any of the foregoing." In the US, a company is not necessarily a corporation. In English law and in the Commonwealth realms a company is a body corporate or corporation company registered under the Companies Acts or similar legislation. It does not include a partnership or any other unincorporated group of persons, although such an entity may be loosely described as a company. A company can be defined as an
    6.00
    1 votes
    29

    CRM functions

    Customer Relationship Management or CRM software supports a broad set of activities for acquiring, enhancing or retaining customers. The functionality of CRM software varies from vendor to vendor. There're a few modules common to most of packaged CRM software. Direct Marketing Module Direct marketing is a set of promotional activities in which direct contact is made with the target customer. Direct marketing software allows companies to identify target customers for particular promotional criteria, generate direct mails, analyze response from target customers. Common techniques include direct mail, telemarketing, and etc. Direct marketing module can automate and streamline many of those marketing efforts. CRM Sales Module Revenues from sales are live blood for commercial organizations. Sales module implements functions of pre-sales support, order placement, order scheduling, shipping and invoicing. Sales module is closely integrated with organizations' ecommerce websites. Many sales modules from CRM vendors offer online storefront as part of CRM system. Call Center Module A call center is a sophisticated voice operations center that provides a full range of high-volume, inbound or outbound call-handling services, typically including customer support, operator services and directory assistance. It generally refers to reservations centers, help desks, information lines or customer service centers. A call center consists of a complex telecommunication infrastructures, sophisticated computer systems and skilled service representatives organized to effectively manage the incoming and outgoing telephone calls. CRM call center module captures the vast amount of data in call center operation, prioritize call center service, and direct incoming calls to the appropriate service representatives. Help desk Module Help desk software can improve customer satisfaction and productivity by automating customer support processes. Basic features of help desk software includes requests submission, email notification, searching Knowledge Base and administration interfaces. Web-based helpdesk software allows users to search support knowledge base so that users can either find the answer online without calling a support representative or ask more specific questions when they do need to talk to a live person for support.
    6.00
    1 votes
    30

    Programmer

    A programmer, computer programmer, developer, or coder is a person who writes computer software. The term computer programmer can refer to a specialist in one area of computer programming or to a generalist who writes code for many kinds of software. One who practices or professes a formal approach to programming may also be known as a programmer analyst. A programmer's primary computer language (C, C++, Java, Lisp, Python etc.) is often prefixed to the above titles, and those who work in a Web environment often prefix their titles with Web. The term programmer can be used to refer to a software developer, Web Developer, Mobile Applications Developer, Embedded Firmware Developer, software engineer, computer scientist, or software analyst. However, members of these professions typically possess other software engineering skills, beyond programming; for this reason, the term programmer is sometimes considered an insulting or derogatory oversimplification of these other professions. This has sparked much debate amongst developers, analysts, computer scientists, programmers, and outsiders who continue to be puzzled at the subtle differences in the definitions of these
    4.50
    2 votes
    31
    Relational database management system

    Relational database management system

    A relational database management system (RDBMS) is a database management system (DBMS) that is based on the relational model as introduced by E. F. Codd, of IBM's San Jose Research Laboratory. Most popular databases currently in use are based on the relational database model. In 1974, IBM began developing System R, a research project to develop a prototype RDBMS. Its first commercial product was SQL/DS, released in 1981. However, the first commercially available RDBMS was Oracle, released in 1979 by Relational Software, now Oracle Corporation.
    4.00
    2 votes
    32
    T-Mobile USA

    T-Mobile USA

    T-Mobile USA, Inc. is an American mobile-network operator, headquartered in Bellevue, Washington, that provides wireless voice, messaging and data services in the United States, Puerto Rico and the U.S. Virgin Islands. The company is the fourth-largest wireless carrier in the U.S. market with 34 million customers and annual revenues of US$21.35 billion and its nationwide network reaches 96 percent of Americans. As of 2011, J.D. Power and Associates, a global marketing-information-services firm, ranked the company highest among major wireless carriers for retail-store satisfaction four years consecutively and highest for wireless customer care two years consecutively. The company traces its roots to the 1994 establishment of VoiceStream Wireless Wireless PCS, originally a subsidiary of Western Wireless Corporation. Western Wireless spun off VoiceStream Wireless to shareholders in 1999, creating a public independent company, VoiceStream Wireless Corporation. In July 2002, VoiceStream Wireless Corporation was renamed T-Mobile USA, Inc. which operates as the U.S. operating entity of T-Mobile International AG, the mobile-communications holding company and subsidiary of Deutsche
    5.00
    1 votes
    33
    DATAIT

    DATAIT

    http://www.data-it.co.uk ; DATAIT is a UK based IT Services provider company which deals in Product Branding, IT offshore/onshore Outsourcing, E-commerce solutions, Infrastructure Management. A few of their listed products include searchdeck (search engine), Attendancemagic, PersistantCRM.
    4.00
    1 votes
    34

    Network monitoring

    The term network monitoring describes the use of a system that constantly monitors a computer network for slow or failing components and that notifies the network administrator (via email, SMS or other alarms) in case of outages. It is a subset of the functions involved in network management. While an intrusion detection system monitors a network for threats from the outside, a network monitoring system monitors the network for problems caused by overloaded and/or crashed servers, network connections or other devices. For example, to determine the status of a webserver, monitoring software may periodically send an HTTP request to fetch a page. For email servers, a test message might be sent through SMTP and retrieved by IMAP or POP3. Commonly measured metrics are response time, availability and uptime, although both consistency and reliability metrics are starting to gain popularity. The widespread addition of WAN optimization devices is having an adverse effect on most network monitoring tools -- especially when it comes to measuring accurate end-to-end response time because they limit round trip visibility. Status request failures - such as when a connection cannot be
    4.00
    1 votes
    35

    Telecom Service Provider

    An Telecom Service Provider (abbr TSP) is a business or organization that offers users access to the Telephone and related services. In the past, most TSP's were run by the government in most countries, due to the nature of capital expenditure involved in it. But today there are many private players in most regions of the world, and even most of the government owned companies have been privatized. The Privatization of Telecom Service providers first happened in the USA
    4.00
    1 votes
    36

    CIDOC Conceptual Reference Model

    The CIDOC Conceptual Reference Model (CRM) provides an extensible ontology for concepts and information in cultural heritage and museum documentation. It is the international standard (ISO 21127:2006) for the controlled exchange of cultural heritage information. Archives, libraries, museums, and other cultural institutions are encouraged to use the CIDOC CRM to enhance accessibility to museum-related information and knowledge. The CIDOC CRM emerged from the CIDOC Documentation Standards Group in the International Committee for Documentation of the International Council of Museums. Initially, until 1994, the work focused on developing an entity-relationship model for museum information, however, in 1996, the approach shifted to object-oriented modeling methodologies, resulting in the first "CIDOC Conceptual Reference Model (CRM)"in 1999. The process of standardizing the CIDOC CRM began in 2000 and was completed in 2006 with its acceptance as the ISO 21127 standard. The overall aim of the CIDOC CRM is to provide a reference model and information standard that museums, and other cultural heritage institutions, can use to describe their collections, and related business entities, to
    0.00
    0 votes
    37
    0.00
    0 votes
    38

    Microsoft SQL Server

    Microsoft SQL Server is a relational database management system developed by Microsoft. As a database, it is a software product whose primary function is to store and retrieve data as requested by other software applications, be it those on the same computer or those running on another computer across a network (including the Internet). There are at least a dozen different editions of Microsoft SQL Server aimed at different audiences and for different workloads (ranging from small applications that store and retrieve data on the same computer, to millions of users and computers that access huge amounts of data from the Internet at the same time). True to its name, Microsoft SQL Server's primary query languages are T-SQL and ANSI SQL. Prior to version 7.0 the code base for MS SQL Server was sold by Sybase SQL Server to Microsoft, and was Microsoft's entry to the enterprise-level database market, competing against Oracle, IBM, and, later, Sybase. Microsoft, Sybase and Ashton-Tate originally teamed up to create and market the first version named SQL Server 1.0 for OS/2 (about 1989) which was essentially the same as Sybase SQL Server 3.0 on Unix, VMS, etc. Microsoft SQL Server 4.2 was
    0.00
    0 votes
    39

    Oracle database

    The Oracle Database (commonly referred to as Oracle RDBMS or simply as Oracle) is an object-relational database management system (ORDBMS) produced and marketed by Oracle Corporation. Larry Ellison and his friends, former co-workers Bob Miner and Ed Oates, started the consultancy Software Development Laboratories (SDL) in 1977. SDL developed the original version of the Oracle software. The name Oracle comes from the code-name of a CIA-funded project Ellison had worked on while previously employed by Ampex. An Oracle database system—identified by an alphanumeric system identifier or SID—comprises at least one instance of the application, along with data storage. An instance—identified persistently by an instantiation number (or activation id: SYS.V_$DATABASE.ACTIVATION#)—comprises a set of operating-system processes and memory-structures that interact with the storage. (Typical processes include PMON (the process monitor) and SMON (the system monitor).) Oracle documentation can refer to an active database instance as a "shared memory realm". Users of Oracle databases refer to the server-side memory-structure as the SGA (System Global Area). The SGA typically holds cache information
    0.00
    0 votes
    40
    0.00
    0 votes
    41
    PostgreSQL

    PostgreSQL

    PostgreSQL, often simply Postgres, is an object-relational database management system (ORDBMS) available for many platforms including Linux, FreeBSD, Solaris, Microsoft Windows and Mac OS X. It is released under the PostgreSQL License, which is an MIT-style license, and is thus free and open source software. PostgreSQL is developed by the PostgreSQL Global Development Group, consisting of a handful of volunteers employed and supervised by companies such as Red Hat and EnterpriseDB. It implements the majority of the SQL:2008 standard, is ACID-compliant, is fully transactional (including all DDL statements), has extensible data types, operators, index methods, functions, aggregates, procedural languages, and has a large number of extensions written by third parties. The vast majority of Linux distributions have PostgreSQL available in supplied packages. Mac OS X, starting with Lion, has PostgreSQL server as its standard default database in the server edition, and PostgreSQL client tools in the desktop edition. The mixed-capitalization of the PostgreSQL name can confuse some people on first viewing. The several pronunciations of "SQL" can add to this confusion. PostgreSQL's developers
    0.00
    0 votes
    42

    Vtiger CRM

    vtiger CRM is an open source CRM application that was forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and Salesforce.com. It offers reporting, a customer portal and an Outlook plugin in its free edition, whereas those functions are in paid versions of the other CRM applications. vTiger was launched as a fork of version 1.0 of the SugarCRM project launched on December 31, 2004. In its most recent version 5.3.0 (current as of November 11, 2011), vtiger offers all the usual CRM functions: User interaction features include: In addition, vtiger features multiple database support, security management, and various web forms. The project is available in over 15 different languages. Interface similarities between vtiger and the CRM module of the Zoho Office Suite have been noted. However, this seems to be attributable to common corporate sponsorship, not to a common software code base. vTiger is built on the LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) stack with code from other open source projects such as SugarCRM. The core development team of vtiger CRM is based in Bangalore, India. vtiger CRM
    0.00
    0 votes
    Get your friends to vote! Spread this URL or share:
    Tags: best, all, time, crm

    Discuss Best CRM of All Time

    Top List Voters