CRM software

Ranked #2 on the list Best crm windows application of All Time

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About CRM software

Customer Relationship Management (CRM) software is defined as business management and automation of the front-office divisions of an organization. CRM software is essentially meant to address the needs of Marketing, Sales& Distribution and Customer Service and Support divisions within an organization and allow the three to share data on prospects, customers, partners, competitors, employees. The purpose of CRM software is to manage the customer through the entire lifecycle, ie from prospect to qualified opportunity to order. CRM software automates many of the needs of Marketing, Sales and Support users such as Telephony, or the ability to conduct phone calls and manage call data, tools to capture, manage, share and manage automated alert on lead data as it passes through the sales pipeline. crm software provides a standard frame work for pushing leads through a sales pipeline and managing it amongst many stakeholders, in real time in order to provide better customer relations and grow revenues by creating more sales, and losing less customers. CRM software helps organizations achieve the goal of excellent customer relations by measuring key performance indicators collected by

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